Alhyari.Art Return & Refund Policy
Artist: The individual providing the Commission (“Alhyari.Art”).
Client: The individual purchasing the Commission.
Commission: The form of service provided by the Artist to the Client per the Commission Agreement. “Commission,” “Art[work],” “Image[ry],” and “Project[s]” are used interchangeably herein and in Commission correspondence.
Commission Agreement: The discussion, documented via email (or via any other communication service, e.g. WhatsApp), in which the Artist and the Client agree to the subject matter and type of Commission to be produced, the Commission price, the point in time in which the Artist is expected to commence in Start of Work, and – if applicable – the Commission deadline, early termination circumstances, rush fees, and/or whether or not the Commission can be immediately displayed on the Artist’s portfolio.
This Commission Agreement shall remain on record with the Artist, along with any other documents related to the Commission, for at least two years. Ultimately, the Commission Agreement will usually conclude with:
“This Agreement is the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior communications between Artist/Client with respect to such matters. No modification of, or amendment to, this Agreement – or any waiver of any rights under this Agreement – will be effective unless in writing and signed by the Artist.”
Start of Work: The point in time by which the Client has approved the Artist to start work on the Commission (i.e. The price quote is approved by the Client and the first invoice is paid, this is when the Artist begins to create the Commission).
Major Revisions: Change requests that are not included in the initial description.
Minor Revisions: Change requests that are not included in the initial description, and that require adding extra elements to the painting other than those which were already added by the artist at any stage of the process.
2. Refund Policy for the 'Gift A Portrait' orders:
The 'Gift A Portrait' orders are pre-paid through the service's page. The payment marks the approval of the Commission Agreement and it also marks the Start of Work milestone.
The Client must read and understand the policy before entering into a Commission Agreement with the Artist. Once the Client enters into a Commission Agreement with the Artist, it is assumed the Client has agreed to all Terms and Conditions.
The portrait painting service is custom and non-refundable. Returns, exchanges or cancellations are not allowed.
If the Client wants something changed after the Commission is delivered, I allow only one round of revisions. This means the Client may send me up to 5 minor changes in one email only, and I'll do them.
3. Refund Policy for the third-party-fulfilled orders:
For the products I sell through third-party platforms, the refund policy of the third-party platform that fulfills the orders applies.
Orders through the Shop page on Alhyari.Art website are fulfilled by Printful. Printful's return policy: https://www.printful.com/policies/returns.
4. Refund policy for the other types of art commissions:
For other commissions and special requests (e.g. children's book illustration, narrative digital painting, etc.) that are requested through the Price Quote Form, the terms and conditions are proposed indivisually depending on the scope, and that includes the refund policy.
In such projects, I require 50% of the payment up front before Start of Work and the rest of the payment to be submitted before the delivery of the Commission, unless otherwise agreed upon in the Commission Agreement.
The custom digital art services are non-refundable. Returns, exchanges or cancellations are not allowed.
I generally propose the terms below:
The project’s description submitted by the time the Contract is signed is considered final - i.e. additional modification and change requests are counted as Major Revisions or Minor Revisions.
The delivery of the designs and illustrations on-time is subject to the approval process from the client’s side. Delay in approvals may cause delay in delivery.
Additional modification requests (revisions) are not obligatory and each is subject to a fee equal to 3% of the Commission's whole price.
Any agreed upon Major Revision between the Client and Artist will include an additional extension of 3 working days to the expected completion time. Working hours are 08:00 to 16:00 from Sunday to Thursday.
Any agreed upon Minor Rrevision between the Client and Artist will include an additional extension of 1 working hour to the expected completion time. Working hours are 08:00 to 16:00 from Sunday to Thursday.
Changes related to wrong understanding of the scope or the written descriptions are not counted as Revisions. The limited modifications mentioned here are those requests which come up after starting, without prior agreement - mainly those that require re-work and extra time.
A non-refundable down-payment of 50% of the total fee is expected to begin working on the project.
The due amount has to be paid within 5 working days after the final delivery.
Failing to submit the due payment on time results in a fee equal to 10% of the total fee for every week of delay.
After the payment of the due amount is submitted, the print-ready artworks will be shared in full-resolution, without watermarks.
If the Artist doesn’t hear clear feedback from the Client on any of the updates for a 3-day period through any of the 2 official communication channels (i.e. Phone (WhatsApp), email), without prior agreement, the contract is considered closed.
The Client has the right to halt the process at any point if they choose and the Artist approves
These Terms and Conditions are subject to revision without notice.